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As always, all of our pictures come with a money-back gurantee

Frequently Asked Questions
Below are some commonly asked questions by our customers. Simply click on any of the questions below for an answer. If you have any additional questions not answered below, please contact Customer Service here.

May I place an order after the Order Deadline?
Can packages be split between different proofs, or can
different size prints be substituted in packages?
When will my order arrive?
What if I am unsatisfied when I receive my order?
What is Protection?
My proof is too light or too dark. Can it be corrected?
I received my order and it was wrong, what should I do?
I did not receive my entire order, where is the rest of it?
I never received a proof, how can I order?
Can you alter or retouch my picture?

Products and Services
For a list of all of our available Products and Services, please click here

1. May I place an order after the Order Deadline?
Yes! Please note however, placing your order by the deadline date will guarantee all prices and ensure the fastest delivery. Orders received after the deadline date are subject to a $5.00 late fee but are still available. Images are kept for up to 1 year from the graduation date.

2. Can packages be split between different proofs, or can different size prints be substituted in packages?
Our packages are designed to be your best value. Packages and specials must be ordered from the same pose and cannot be split between poses nor be substituted for different sizes. Each print size is available by itself or with other sizes and quantities. However, the large packages are the best value.

3. When will my order arrive?
To ensure fastest delivery, order today before the deadline date. Delivery time is usually 7 – 10 business days from the date submitted. Please allow 6-8 weeks for plaque delivery.

4. What if I am unsatisfied when I receive my order?
Your satisfaction is GUARANTEED! Simply return your order within 30 days with a note explaining why you are not satisfied and you will receive a full refund or exchange within 10-14 days of receipt of
your picture return.

5. What is Protection? What are folders?
Protection is a clear plastic coating which helps protect and enhance the quality of your photos. Preserve your precious photos for a lifetime. Protection adds a glossy finish to your photos and resists grease, fingerprints, accidental tears, ultraviolet rays and moisture.

Our Folders are included with every 5"x7" and 8"x10" print and are made from quality black linen. The inside cover is embossed with a rich gold foil inset. Folders protect your prints and offer a great way to display your photos.

See our Services page for more information.

6. My proof is too light or too dark. Can it be corrected?
The proof has not been color corrected, however the final prints will be lightened, darkened and color balanced as necessary. Prints are balanced to Kodak standards with an emphasis on facial tones.

7. I received my order and it was wrong, what should I do?
Occasionally, a customer receives the wrong print. Whatever the problem or error, we will glad try to correct all errors. If you receive any order that is not right, please return the wrong prints along with a short note telling us what is wrong and don't forget to include a daytime phone number if there are any questions. The incorrect print is the only thing that can positively tell us why the print was wrong and will help us reorder the correct frame. Your order will be given top priority and mailed back to you ASAP.

8. I did not receive my entire order, where is the rest of it?
First verify your order and ensure you have not ordered a plaque (which will take about 6-8 weeks to arrive). Occassionally large packages are shipped out separately and may arrive a few days later. If it has been longer than 7-10 business days, please contact a Customer Service Represenative by e-mail or call (800)283-1779.

9. I never received a proof, how can I order?
Please contact Customer Service at (800) 283-1779 or click here to send an e-mail. Please have the graduate's name, school, e-mail address, and a phone number available and we will e-mail and or mail out an order form as soon as possible and your deadline will be extended.

10. Can you alter or retouch my picture?
We try to take each graduate's photo just as he or she is receiving his or her diploma. That's approximately one picture every 2 to 3 seconds. Due to the "Candid" or "Action" nature of our pictures, we are unable to custom crop or alter your photograph in any way at the posted prices. However, we do offer serveral retouching options. Please visit our Services page for more information.

If you have additional questions or concerns, please contact our Customer Service department at (800)283-1779 or e-mail us.